Frequently Asked Questions

GENERAL
Are you licensed, bonded and insured ?
We carry Commercial Liability Insurance and a Janitorial Bond, and we are licensed.

What areas do you service ?
All of the Western and Northwestern suburbs of Chicago.

How do you clean while we are working ?
Ideally, we should clean when your premises are vacant or almost vacant. This allows us to clean without interruptions while minimizing the disruption to your business. Most of our services are provided after hours, on weekends or on other off days. If there is no alternative we can work during regular office hours.

SERVICES

What services do you offer ?
Our services include office cleaning, carpet cleaning, upholstery cleaning, floor stripping, sealing and waxing, tile and grout cleaning, window cleaning, post construction cleaning as well as management.

Who can benefit from your cleaning services ?
Anyone who has a building that needs to be cleaned can benefit from our services. We work with property, building and office managers, realtors, property developers and business owners to provide cleaning services in industrial, commercial and institutional buildings.

How many people will be cleaning my building ?
The size of the cleaning crew will depend on the size of the building and the services we are providing, but usually varies between 2 and 12 employees.

Do you provide the equipment and cleaning supplies ?
Yes, we use equipment that we own, and provide the cleaning supplies. We do not provide consumables such as paper towels, trash can liners etc as part of our cleaning service. With a Consumables management service, we can provide a comprehensive range of items, regularly taking stock and replenishing or refilling for you.

What if the something is broken by the cleaning people ?
Any employee who accidentally breaks something is required to leave a note for the building manager, owner or receptionist, and must advise their supervisor of the breakage. Our office staff will be advised and they will be in contact that same day to arrange to replace the broken item.

What should I do if I am not satisfied with an aspect of the cleaning service ?
In the unlikely event that you are not completely satisfied with our service, please call our office. Once we have evaluated the situation, we undertake to fix any problems within 24 hours. We will then get back to you to ensure that the service is to your satisfaction.

What will you need from me on the first day of cleaning ?
If you would like to use our cleaning services on a regular basis, please provide us with the following items:
2 copies of keys to the entrance door, private offices, janitor closets and dispensers (toilet tissue, hand towels, soap);
If we are not required to provide consumables for your building, make sure that you have enough trash bags, toilet tissue, paper towels, soap, etc.;
If you have an alarm system in the building, please provide us with the code we need to enter when entering and exiting your building;
Please provide us with the names and phone numbers of people we can call with questions and in case of emergency;
If you want us to leave the lights ON in some areas, please let us know what these areas are.

QUOTES

How do I get a quote for your services ?
You can either call us or use appointment online system. We will send one of our representatives to your location and he/she will be able to prepare a quote based on your requirements.

Can I get a quote over the phone ?
We would prefer not to give quotes over the phone. A visit the service location before providing a quote enables us to measure the area properly and fully evaluate the service required. We only need access to the building, so if you are pressed for time you do not need to meet with us. We will accommodate your schedule to visit the location when it best suits you.

CONTRACTS

Is there a contract to sign ?
Our customers sign a Service Agreement which specifies the details of the services as agreed to by both parties, as well as the price of the services to be rendered. The minimum period of a Service Agreement is 1 year. A separate agreement will be drawn up for any additional services requested by you after the initial service agreement has been signed.

Can I cancel the agreement ?
Of course. The agreement may be cancelled at any time with a minimum of Thirty (30) Days written notice. There are NO PENALTIES for early termination

PAYMENT

What forms of payment do you accept ?
We accept cash and checks.

SCHEDULING

Do the cleaners always come on the same day at the same time ?
We work out a schedule for your cleaning service when you sign the initial service agreement. Weather emergencies, holidays may cause deviations from the schedule, but we generally keep the them as closely as possible.

What days of the week and hours do you work ?
If our clients need us to, we can work 7 days a week. Most of our customers prefer our evening and night cleaning service, but some customers have morning or daytime cleaning schedules.

SECURITY

How do you safely store the keys / key cards / alarm codes for my building ?
We store all codes and keys or other access items in a locking key safe when possible. All keys and codes are returned to the customer when the contract is terminated.

What sort of checks do you perform on the cleaners working in my office after hours ?
We perform thorough background checks on all our employees, including criminal background checks. Whether you hire RPO Systems or not, insist on a clear criminal record for all the cleaning staff entering your premises.
We also perform regular inspections on site, and although they are regular, they are not scheduled inspections, so our staff know that an inspection could take place at any time. Most of the business we provide cleaning services to have security cameras in place as well.

We are fully bonded to cover any potential loss.